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HP LaserJet Pro M428fdw Review

Fast printing and heavy work loads are this printer's forte, making this a great pick for those who work from home
HP LaserJet Pro M428fdw
Credit: HP
Top Pick Award
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Price:   $549 List | Check Price at Amazon
Pros:  Fast, quality functionality (duplex printing and scanning), reasonable operating costs, multiple connectivity options
Cons:  Large size, good but not great photo and graphics quality
Manufacturer:   HP
By Alex Hocevar-Smith and Genaveve Bradshaw  ⋅  Jun 15, 2022
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82
OVERALL
SCORE


RANKED
#3 of 10
  • Text Quality - 25% 8.0
  • Operating Cost - 25% 8.0
  • Ease of Use - 20% 8.0
  • Graphics and Photos - 15% 7.0
  • Printing Speed - 15% 10.0

Our Verdict

A true speed demon, the HP LaserJet Pro MFP M428fdw is the only printer in our lineup to get a perfect score in the printing speed testing metric. This thing pumps out 24 duplex and 43 simplex pages per minute, double the rate of the next fastest printer in our lineup. However, its speed does come at a cost. Although this is a laser printer, it is a black & white only printer. So if you need to print color photos or graphics, this is not the machine for you. But it offers a solid overall printing package, scoring highly in nearly every metric we tested. So if you don't care about printing in color, and if speed is your priority, then the M428fdw is a great buy.

Editor's Note: We updated this review for the HP LaserJet Pro M428fdw on June 14, 2022, to include additional testing data, a candid take on performance and value, and suggestions for comparable products that may better suit your needs and budget.

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Pros Fast, quality functionality (duplex printing and scanning), reasonable operating costs, multiple connectivity optionsSuper fast, great text quality and photo quality, good user interface with lots of customizable settings, multiple connectivity options, high capacity toner cartridgesSturdy, well-built, awesome interface, strong all-around performanceMultiple connectivity options, straightforward user interface, consistently solid performanceMulptiple connectivity options, compact and small size, great operating cost with a moderate initial purchase price
Cons Large size, good but not great photo and graphics qualityGiant size and quite heavy, no autoduplexing ADF or scanning ADFLacks duplex scanning, proprietary ink onlyOnly one paper tray, mediocre photo qualityMediocre photo, graphic, text quality, display screen, and user interface
Bottom Line Fast printing and heavy work loads are this printer's forte, making this a great pick for those who work from homeA standout all-in-one printer that makes for an excellent choice for a home or small office with a need for high output and high qualityA strong all-around printer where photo and graphic printing, cost efficiency, user interface, and print speed all score highA happy meeting of low operating cost with high-quality document performance makes this printer a great pick for home office useA cost efficient printer that makes a great pick for casual home use but isn't the best option for high quality document or photo needs
Rating Categories HP LaserJet Pro M42... Canon Color imageCL... Epson Workforce Pro... HP OfficeJet Pro 9015e Brother MFC-J4335DW
Text Quality (25%)
8.0
9.0
8.0
9.0
6.0
Operating Cost (25%)
8.0
8.0
8.0
8.0
9.0
Ease of Use (20%)
8.0
9.0
8.0
8.0
8.0
Graphics and Photos (15%)
7.0
9.0
9.0
7.0
7.0
Printing Speed (15%)
10.0
10.0
9.0
8.0
8.0
Specs HP LaserJet Pro M42... Canon Color imageCL... Epson Workforce Pro... HP OfficeJet Pro 9015e Brother MFC-J4335DW
Type Laser Laser All-In-One Inkjet All-In-One Inkjet All-In-One Inkjet
Capabilities Print, Scan, Copy, Fax, Email Print, Scan, Copy, Email Print, Scan Print, Scan, Copy, Fax Print, Scan, Copy, Fax
Resolution (Black) 1200 x 1200 600 x 600 4800 x 2400 1200 x 1200 Not Available
Resolution (Color) 1200 x 1200 600 x 600 4800 x 2400 4800 x 1200 1200 × 2400
Supported Paper Sizes Tray 1: A4; A5; A6; B5 (JIS); Oficio (216 x 340 mm); 16K (195 x 270 mm); 16K 16K (197 x 273 mm); Japanese Postcard; Double Japan Postcard Rotated; Envelope #10; Envelope Monarch; Envelope B5; Envelope C5; Envelope DL; Custom Size; 4" x 6"; 5" x 8"; Statement; Tray 2 & Tray 3: A4; A5; A6; B5 (JIS); Oficio (216 x 340 mm); 16K (195 x 270 mm); 16K (184 x 260 mm); 16K (197 x 273 mm); Custom Size; A5-R; 4" x 6"; B6 (JIS) Cassettes: A4, A5, B5, Letter, Legal, Statement, Executive, Envelope: COM10, Monarch, C5, DL, Custom (Min. 3" x 5" to Max. 8.5" x 14")
Stack Bypass: Letter, Legal, Statement, Executive
Envelope: COM10, Monarch, C5, DL
Custom (Min. 3" x 5" to Max. 8.5" x 14")
3.5" x 5", 4" x 6", 5" x 7", 8" x 10", Letter, Legal, A4, A6, Half Letter, Executive, User-definable (3.5" — 47.2" L), Oficio 9; 8.5" x 13"; Mexico Oficio Letter, Legal, Government Legal, Executive; Statement, 3" x 5", 4" x 6", 5" x 7", 13 x 18 cm, 8" x 10", 10 x 15 cm, Photo L, Photo 2L, Envelope( #10, Monarch, 5.5 bar), Card (3" x 5", 4" x 6", 5" x 8") Letter, A4, Legal, Mexico Legal, India Legal, Folio, Executive, A5, A6, Envelopes (C5, Com-10, DL, Monarch), Photo (4" x 6")/(10 x 15 cm), Photo L (3.5" x 5")/(9 x 13 cm), Photo 2L (5" x 7")/(13 x 18 cm), Index card (5" x 8")/(13 x 20 cm)
Dimensions (excludes extensions) 16.5" x 15.4" x 12.7" 18.8" x 18.8" x 18.4" 16.7" x 15.3" x 10.9" 17.3" x 13.5" x 10.9" 17.1" x 14.2" x 7.1"
Weight (lbs) 27.8 64.0 22.5 20.4 19.8
Paper Handling Input (sheets) 400 300 250 250 150
Monthly Duty Cycle 80,000 4,000 33,000 25,000 30,000
2-Sided Printing Yes Yes Yes Yes Yes
Ink Cost per Ream: B/W $18.50 $18.91 $28.56 $11.25 $5.50
Ink Cost per Ream: Color Not Available $24.76 $13.40 $45.71 $7.83
Estimated Lifetime Cost of Ownership $849 $804 $605 $525 $250
Claimed Pages Per Minute 38 28 25 (Black) / 12 (Color) 22 20
Measured Pages per Minute: Single-Sided B/W 43 25 10 15 11
Connectivity 1 Hi-Speed USB 2.0; 1 rear host USB; 1 Front USB port; Gigabit Ethernet 10/100/1000BASE-T network; 802.3az(EEE); 802.11b/g/n/2.4/5 GHZ Wi-Fi radio USB 2.0 x2 (Host), USB 2.0 x1 (Device) High-Speed, 10/100/1000Base-T Ethernet (Network), Wi-Fi 802.11b/g/n, Wi-Fi® Direct Connection WiFi, Ethernet, USB 2.0 1 USB 2.0; 1 Host USB; 1 Ethernet; 1 Wireless 802.11a/b/g/n; 2 RJ-11 modem ports WiFi, Ethernet, USB 2.0
Operating System Compatability Windows 11, Windows 10, Windows 8, Windows 8.1, Windows 7, Windows Client OS, Android, iOS, Mobile OS, macOS 10.12 Sierra, macOS 10.13 High Sierra, macOS 10.14 Mojave Windows 7/Windows 8.1/Windows 10/Windows Server 2008/Windows Server 2008 R2/Windows Server 2012/ Windows Server 2012 R2/Windows Server 2016 / Mac OS X v10.9.5 (or later) Windows 10, Windows 8, 8.1 (32-bit, 64-bit), Windows 7 (32-bit, 64-bit), Windows Vista (32-bit, 64-bit), Windows Server 2003 SP27 — Windows Server 20197, Mac OS X 10.6.8 — macOS 10.15.x8 Windows 11, Windows 10, Windows 8, Windows 7, Windows Server, ChromeOS Linux, macOS (12), macOS (11), macOS (10.15), macOS (10.14), Windows 11, Windows 10, Windows 8.1, Windows 7 SP1, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, Windows Server 2008
Google Cloud Print Yes Yes Yes Yes Yes

Our Analysis and Test Results

The HP LaserJet Pro M428fdw is the printer to choose if print speed is your top priority. With a strong all-around printing package, it is also a worthwhile consideration for those who want a great black and white laser printer. The only real detractors of this machine are its high(er) initial purchase price and its mediocre photo and graphics printing — though we don't expect many consumers to be looking at this printer for its photo or graphic abilities.

Performance Comparison


HP LaserJet Pro M428fdw printer - the hp laserjet pro mfp m428fdw is large and heavy, but lightning...
The HP LaserJet Pro MFP M428fdw is large and heavy, but lightning fast.
Credit: Laura Casner

Text Quality


The HP LaserJet Pro M428fdw scored very well for monochrome text quality and resolution. The text quality was consistently good with every print, and the text resolution was sharp with occasional faintness. Some fast laser printers can produce distractingly faint text, but the M428fdw stands out here above the rest.


In office settings that require high output and cannot sacrifice text quality, the M428fdw is a good option. Overall, the subtle lightness in some text wasn't so noticeable or glaring as to detract much from the M428fdw's overall score, though, and, considering how fast it's able to spit out pages, it seems like a fair compromise.

HP LaserJet Pro M428fdw printer - the m428fdw's had a very strong performance with minimal fuzz on...
The M428fdw's had a very strong performance with minimal fuzz on thinner fonts, notable for such a fast laser printer.
Credit: Laura Casner

Operating Cost


The initial purchase price of the M428fdw is among the highest in our lineup, but its operating costs, once purchased, are fairly low.


Its cost per black and white ream comes out to around $18.50, and the three-year estimated lifetime cost is around $850. Not the best and also not the worst, the M428fdw sits about dead middle in our lineup for estimated lifetime cost.


The takeaway here is that this printer is an investment in speed and efficiency for your home or small office, and that speed comes at a higher initial purchase price. Though, once it's in your arsenal, it doesn't cost much to maintain relative to its competitors.


It's also worth noting that the M428fdw has one of the largest paper handling inputs of printers that we tested, adding to its value in a busy office and its manufacturing costs, and thus purchase price.


Considering its cost and its particular set of strengths, the M428fdw may be overkill for many consumers looking for a more budget-friendly option.

HP LaserJet Pro M428fdw printer - the m428fdw's loading trays are large enough to accommodate a lot of...
The M428fdw's loading trays are large enough to accommodate a lot of paper, so you won't have to worry about needing to restock it even if you're printing a lot of pages of graphics or text.
Credit: Laura Casner

Ease of Use


The M428fdw was pretty painless to set up and use. Whereas other printers scored cumulatively well here but may have had one area they struggled in, the M428fdw performed well across the board.


This printer is easy to set up and align, the supplementary mobile app was slow but very easy to navigate, and the website is straightforward and helpful. We appreciated the simple touch display that makes it easy to find and adjust settings.

HP LaserJet Pro M428fdw printer - the hp laserjet pro mfp m428fdw's great, simple-to-use touch display...
The HP LaserJet Pro MFP M428fdw's great, simple-to-use touch display makes it easy to navigate settings and understand/resolve errors.
Credit: Laura Casner

It has two paper drawers that can hold 350 pages in total. This capacity is quite a reserve and sets it up for one of the highest monthly duty cycles of any printer we tested. We did experience the printer not registering paper refills a couple of times, but opening and shutting the drawer a few times cleared the error. If anything, that was the only real drawback besides the sluggish mobile app.


While big and bulky and possibly overkill for some, the M428fdw is a pleasure to use, and it would make a great buy for the home or small office that prints a lot of documents and needs them to be produced ASAP.

HP LaserJet Pro M428fdw printer - you can see here just how cumbersome this machine is to move around.
You can see here just how cumbersome this machine is to move around.
Credit: Laura Casner

Graphics/Photos


It is important to note that the M428fdw does not print color, so keep that in mind when reading through this section. We scored it against the rest of our lineup and used its ability to properly display the grayscale and its image resolution as our measurements. But as expected, it didn't perform as strongly in this metric.


Photo prints had enough fuzziness and blurring to detract from the overall image. The resolution of images was quite distorted, and objects appeared blurry and fuzzy throughout. However, it printed business graphics very well, using the grayscale gradient and crisp, clear text. That's the key takeaway here. This is a great printer for offices that do not need color prints but still want things like PowerPoints and general business graphics to print well. While it can't produce good photos or images, its graphic prints were some of the best we observed in our testing.

HP LaserJet Pro M428fdw printer - the toner cartridge is easily accessed by pulling the front panel...
The toner cartridge is easily accessed by pulling the front panel forward.
Credit: Laura Casner

The M428fdw's graphic prints set it apart from less-expensive laser alternatives. It can produce high-quality business graphic prints, which many lasers fall short of because they tend to produce fainter images at speed. This makes it stand out as a Top Pick for us: it's a great black and white laser printer without significant compromises.

HP LaserJet Pro M428fdw printer - the second paper tray, underneath the main loading tray, bolsters...
The second paper tray, underneath the main loading tray, bolsters the overall paper supply.
Credit: Laura Casner

Printing Speed


King of the Hill and the only printer to score off our charts for this metric, the M428fdw is an absolute beast. It can spit out full-page photos (though notably low quality) in 5 seconds flat and print 25 duplex and 43 simplex pages per minute.


Our tests push out 9-page composite image and text documents in about 28 seconds, with good clarity and resolution. Again, for reference, the next best printer is half as fast.


This machine is amazingly quick. Coupled with its dual, high capacity paper trays, it's well-equipped to be the keystone of a home or small office that prints many documents and needs them ASAP.

HP LaserJet Pro M428fdw printer - this all-in-one laser beast packs a huge bang for your buck for...
This all-in-one laser beast packs a huge bang for your buck for those high-output office settings.
Credit: Laura Casner

Should You Buy the HP LaserJet Pro M428fdw?


The HP LaserJet Pro M428fdw fills the niche of the high-demand home or small office that prints many text documents. While it does have a high initial purchase price, its operating costs are quite low. So, if you're in a situation where time is of the essence, and you're producing a lot of prints every day, the M428fdw has a great dollar-to-utility ratio.

What Other Printers Should You Consider?


But if you're not in an environment that demands as much from its printer, our lineup has more affordable laser alternatives than the M428fdw. A high-end laser printer like the Canon Color imageCLASS MF741Cdw] can print quality text documents and color photographic prints. But if you're not willing to pay top-dollar for a laser printer, consider a high-quality all-in-one inkjet model like the Epson Workforce Pro WF-4820.

Alex Hocevar-Smith and Genaveve Bradshaw

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